Middle East Technology for Consultancy & Services (MET-CS) offers a portfolio of customer support services in order to serve the specific needs of different organizations.
Customer
support service is a critical step in a relationship that can be relied
on to keep IT systems up and running. Working independently and with
partners, MET-CS customer support services maximizes the system uptime
and the investment that organizations have made in new technology.
With a team of technical support specialists, MET-CS provides immediate access to proven solutions by our team of experts.
Whether
the IT operation only has an occasional need for service support, or it
has a mission-critical operation demanding 24 hours-a-day, seven
days-a-week reliability, our technical specialists are ready to help
remotely or on-site.
MET-CS offers a choice of support service plans and options to meet
customer needs through a comprehensive suite of service packages.
Service Packages
Customers can choose one of four service packages offered by MET-CS to meet the desired levels of availability:
-MET-CS Standard
-MET-CS Affiliate
-MET-CS Elite
-MET-CS Premier
To ensure that customers’ problems and issues are dealt with the most
efficient and effective way, there is an escalation path built into
every MET-CS service plan.
Helpdesk
For
all our customers, MET-CS HelpDesk provides a convenient one stop
support contact 24 hours a day, 7 days a week. Customers may
request MET-CS services via multiple channels to ensure that they get
instant access to MET-CS support services.
In
order to serve you anywhere and anytime, we make available to you our
24 hours customer service hotline. For your queries, problems, comments,
you will be connected with someone who will immediately assist you or
take your information and have a specialist call you back.
